Privacy Policy

1. YOUR PERSONAL INFORMATION

1.1. Legal Obligations

The Social Skills Collective is required to collect and utilise personal information for the purpose of providing healthcare services. Individuals are obliged to ensure that the information supplied is accurate, current, and complete. The provision of inaccurate or incomplete information may compromise the quality, effectiveness, or continuity of the services delivered.

1.2. Information Collected

We collect only the personal information that is reasonably necessary to provide treatment and to maintain a professional relationship. This may include, but is not limited to, your name, date of birth, contact details, medical history, and other information relevant to the assessment, diagnosis, and treatment of your healthcare needs.

1.3. How Information Is Collected

In most circumstances, we collect personal information directly from you. However, where it is necessary and appropriate for the provision of healthcare services, we may also obtain information from third parties, such as other healthcare providers, carers, or family members.

1.4. Use and Disclosure

The Social Skills Collective will use personal information solely for the purposes for which it was collected. This includes, but is not limited to, the provision of healthcare services, the management of our professional relationship with you, and communications relating to your care. Personal information may also be used for other purposes where permitted or required by applicable privacy laws.

1.5. Who We May Disclose Your Information To:

Your personal information may be disclosed to:

• Healthcare professionals directly involved in your treatment and care;
• Your referring healthcare provider;
• Your guardian or legal representative (unless you expressly instruct us otherwise);
• For purposes including quality assurance, billing, liaising with health funds, issuing appointment reminders, and other uses or disclosures as required or authorised by law.

Such disclosures will only occur with your consent, except where required or authorised by law. You may advise us if you do not wish your information to be disclosed in any of the above circumstances.

1.6. Access and Correction

In accordance with the Australian Privacy Principles (APP 12 and APP 13) under the Privacy Act 1988 (Cth), you have the right to access the personal and health information we hold about you. You may request corrections if you believe the information is inaccurate, incomplete, or outdated. Where we do not agree with the requested amendment, you are entitled to request that a statement be associated with your record noting your concerns. Reasonable costs may be charged for providing access to your information.

1.7. Data Quality

In accordance with Australian Privacy Principle (APP 10) under the Privacy Act 1988 (Cth), we take all reasonable steps to ensure that the personal information we hold is accurate, complete, and up to date.

1.8. Data Security

In accordance with Australian Privacy Principle (APP 11) under the Privacy Act 1988 (Cth), The Social Skills Collective implements appropriate technical, administrative, and physical safeguards to protect personal information from unauthorised access, loss, misuse, interference, or disclosure. We apply a range of security measures, technologies, and procedures to ensure the confidentiality, integrity, and security of the information we hold. Personal information that is no longer required for the purposes for which it was collected, or for related legal or business purposes, will be securely destroyed or permanently de-identified in accordance with applicable laws and regulations.

1.9. Privacy Complaints

If you have questions or complaints about our privacy practices, you can contact our Privacy Officer:

• Name: Gritharan Subramaniam
• Email: [email protected]
• Phone: 0424 679 814